About Consumer Disputes Redressal Commission, Bhopal

Consumer Disputes Redressal Commission, (MPSCDRC), Bhopal, Madhya Pradesh "Consumerism" a power socio-economic movement, is in a beginning stage in our country which requires a big boast to become a mass movement. Many consumers have suffered due to exploiting attitude of the public sector service agencies, trader, manufacturer, auto dealer and service providing agencies. With a view to protect the interest of the consumers, the Consumer Protection Act, 1986 was enacted by the Parliament which came into force from 24th December, 1986. The Act is a social welfare legislation to provide for the better protection of the interest of the consumer and for that purpose at different level Consumer Disputes Redressal Agencies have been established under the said Act for settlement of consumer disputes. It is a unique piece of social legislation, the basic objective is to provide speedy and inexpensive justice to the consumers and it is said to be a milestone in the history of socio-economic legislation in India. The Act enshrines the following rights to the consumers : (i) Right to be protected against the marketing of goods and services which are hazardous to life and safety. (ii) Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices. (iii) Right to be assured, wherever possible, access to a variety of goods and services at competitive prices. (iv) Right to be heard and to be assured that consumers’ interest will receive due consideration at appropriate fora. (v) Right to seek Redressal against unfair trade practices or unscrupulous exploitation of consumers and; (vi) Right to consumer education.